COVID-19 BUSINESS UPDATES & OPERATION
Here at VB FASHION as a small online independent business we are still in full operation supplying fabulous clothing for our amazing customers 24/7! We are still welcoming all orders & will be working very hard behind the scenes to quickly & safely fulfil these. During these difficult and uncertain times we still want to be here for you & look forward to being able to brighten our customers day up by still being able to supply you with beautiful new clothing direct to your door!
14/04/20 - 25% FOR ALL NHS WORKERS
NHS WORKERS WE LOVE YOU AND APPRECIATE EVERYTHING YOU ARE DOING FOR OUR COUNTRY! TO SHOW OUR APPRECIATION THERE IS A WHOOPING 25% OFF ANY ORDER JUST FOR YOU!.
I'M AN NHS WORKER - HOW DO I GET THIS?
ALL'S YOU HAVE TO DO IS SEND AN EMAIL FROM YOUR NHS EMAIL ADDRESS DIRECT TO CUSTOMERSERVICE@VOODOOOUTLET.COM
ONCE THIS HAS BEEN VERIFIED A UNIQUE NHS DISCOUNT CODE WILL THEN BE SUPPLIED FOR YOU PLACE YOUR ORDER AND RECEIVE YOUR 25% OFF.
05/04/20 - EXTENDED RETURNS TIMES
DUE TO COVID-19 WE DO NOT RECOMMEND ANY CUSTOMER TO LEAVE THEIR HOMES TO MAKE A RETURN AT THE POST OFFICE AND THEREFORE WE ARE HERE TO HELP AND ARE EXTENDING OUR RETURNS TIME. - CUSTOMERS NOW HAVE 30 DAYS FROM THE DAY THEY RECEIVE THEIR ORDER TO RETURN IT SAFELY.
WHAT IF I NEED LONGER THEN 30 DAYS TO MAKE MY RETURN?
IF CUSTOMERS NEED ADDITIONAL TIME FOR VARIOUS HEALTH REASONS YOU MAY CONTACT TO EXTEND YOUR RETURNS TIME IF REQUIRED.
20/03/20 ROYAL MAIL UPDATES
(Taken From The Royal Mail Website)
Delivering for the country
At Royal Mail, we are actively monitoring the rapidly evolving coronavirus situation. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is an important way of keeping the country together and helping many people who may not have the option to leave their homes.
We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We are working with our airline and postal/courier partners across the globe to maintain services.
Royal Mail’s international services to the USA remain operational. We continue to accept and process mail. For country by country updates, visit our International Incidents Bulletin.
We have strong contingency plans in place to ensure mail is kept moving. The scale, vast network and business continuity expertise of our organisation means we have extensive experience in being able to quickly deploy plans so we continue to provide customers with access to our collection and delivery services, and their mail.