Here at VB Fashion customer care and satisfaction is our absolute top priority. We pride ourselves in our customer satisfaction and our many positive reviews reflects the standard of personalised care we provide for each and everyone of our customers on a day to day basis.
Need to get in touch? If you cannot find your answers within our FAQ section below,you can always get in touch. There are a few different options provided below to get in touch, a reply will made within 24-48 working hours (excluding weekends & bank holidays)
CUSTOMER NOTICE FOR CUSTOMERS WHO HAS SELECTED THE £1.99 SUPER SAVER DELIVERY SERVICE - IF YOU HAVE OPTED FOR THIS DELIVERY OPTION IT IS IMPORTANT TO CHECK YOUR DELIVERY TIMES CAREFULLY BEFORE CONTACTING, THIS SERVICE CAN TAKE UP TO 3 WEEKS PLEASE AWAIT THIS DELIVERY TIME FRAME PRIOR TO CONTACTING TO ASK WHERE YOUR ORDER IS. TO WORK OUT WHEN YOUR DELIVERY IS DUE YOU CAN SEE ALL DELIVERY TIMES ON OUR DELIVERY PAGE HERE
OPTION 1 EMAIL Send a direct email to our dedicated customer care - a reply will usually be made within 24-48 working hours.
OPTION 2 SOCIAL MEDIA Pop us a message over our Facebook page, A reply will usually be made within 24 working hours. Please do not write in the comments on our posts as your query may not be seen, we get so many comments everyday, please use messenger and make a direct message.
OPTION 3 WRITE TO US You can write to us and send your letter to our registered office address below. Please be sure to include contact information for yourself as well as your order number if appicable. Please allow 4-7 working days for a reply via mail.
VB FASHION LIMITED
19 STANDSIDE PARK
FREQUENTLY ASKED QUESTIONS
NEED HELP WITH SOMETHING? GET AN INSTANT ANSWER RIGHT HERE -
Customer service is top priory here at VB & we are always here to answer any queries you may have! We simply LOVE to here from each and every one of you however as you can probably imagine we get such high volumes of messages each day; it can be hard to get back to everyone right away so we have put together this simple FAQ section that covers majority of everyday asked questions for a quicker answer. Prior to contacting please kindly ensure you have read the FAQs below which may answer your question instantly.
OUR COMPANY -
WHERE IS VOODOO OUTLET BASED?
Voodoo Is an online based company based within the UK Liverpool. We run our business across our website, social media platforms and eBay store. We do not have a walk in shop we are purely based online and post all items out via post worldwide.
WHERE DO YOU GET YOUR STOCK FROM?
Voodoo works with many wholesalers all over the world to locate the best unique affordable fashion that is not yet available on the high streets. Our stock is sourced from all over the world - UK, Spain, Germany, China and India and this list continues to grow the more we discover!
DO YOU HAVE A CONTACT NUMBER?
As a small online UK-based company, we do not have the capacity to offer call center customer service.
However, we can be contacted via the customer service email address we aim to answer your emails within 48-72 working hours.
PLEASE SEE ALL DELIVERY TIMES & PRICES HERE
I MISSED MY DELIVERY WHAT DO I DO ?
Not home when Royal Mail have tried to deliver? DON'T WORRY! Royal Mail will rather leave your parcel next door, or take the packet back to their sorting office and await instructions from you. Royal Mail will leave a little red calling card please follow the instructions on this to claim your parcel. The parcel will be held for aprox 2 weeks in your sorting office before being returned back to us so please arrange a re-delivery or collection on your parcel before this time period is up.
I'VE MADE A MISTAKE ON MY ORDER WHAT DO I DO? Chosen the incorrect colour or size by mistake? Don't worry! ASAP Pop us an email here with your email address and we can try to amend the order for you - PLEASE NOTE - If the order has already been shipped we will not be able to amend the order It would be a case of awaiting delivery & returning it back to us for an exchange.
MY ORDER IS GOING TO / GONE TO THE INCORRECT ADDRESS WHAT DO I DO?Forgot to update your postal details? We will try to help! ASAP Pop us an email here so we can try to amend this for you - NOTE - If the order has already been shipped we will not be able to amend the address, it would then be the customers responsibility to go and collect the item from their former premises / local sorting office. Unfortunately we cannot send replacements out or refund for the transaction for this customers error. If the item is unable to be collected it will be returned back to us 2-3 weeks later via Royal Mail only once we received the parcel back to our premises we can then send it out to the customers updated address or refund.
HOW DO I PAY FOR MY ORDER?
We accept safe paypal or bank card payments via our website. If you have a paypal account great! simply add your item/s to your shopping cart and click on the paypal icon at the checkout, this will automatically take you to the paypal website to make payment. Don't have a paypal account? Don't worry, we also accept card payments too! Again add your item/s to your cart, go to the checkout point and click the paypal icon (you don't have a paypal account but click it anyway) then there will be a link that say's 'don't have a paypal account' click that, and you will be able to pay safely with your card as a guest via paypal, no need to sign up for an account.
DO YOU ACCEPT CASH, BANK TRANSFER, CHEQUE OR POSTAL ORDERS?
Sorry we don't! We can only accept payments through our website via paypal or card.